Boost Sales Revenue
Case Study
Telecom Operator
Introducing sales performance to a customer service unit
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problem
Only one call center had sales agents focused on the overall sales targets of the company while support functions did not feed revenue.
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solution
We set up a KPI metric system.
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result
Achieved company objectives by linking sales, service, and quality KPIs to everyone within the organization.
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methodology
We set up a KPI metric system.