Their customer care organization couldn’t support the massive growth phase the company was going through.
We built a detailed roadmap for the customer care organization.
Guaranteed customer experience and call center sales in-line with their aggressive growth plans.
Building a detailed roadmap for customer care organization (with specific initiatives, implementation details, organizational structure, IT specifications, and workforce requirements), we closely followed the client’s business plan.
TV shopping channel
Preparing a small e-commerce company with new big investors for exponential growth