CASE STUDY
Not all businesses are created equal. And that is why we analyze every outsourcing and consulting request individually, and give our recommendations on a case-by-case basis. Allow us to demonstrate how we’ve zoomed in on every company’s unique set of challenges and produced tangible results.
“I called upon SmartSource to assist Zain’s Customer Experience organization in delivering an exhaustive and detailed audit of our Sales and Customer Service Channels, and to draw up Zain’s sales and customer service strategy for all of our customer-facing channels.
The result was a detailed blueprint of our 3-year strategy with a focus on delivering harmonized, revenue generating, and cost effective multi-channel customer service strategy which was completely in line with our overall corporate objectives.
I recommend SmartSource for their deep international telecom and call center experience.”
Hassan Kabbani –Zain KSA CEO
“I am proud to personally recommend the services of SmartSource to organizations seeking a top-notch outsourcing partner who can quickly and efficiently, deploy a complete range of inbound & outbound customer/call center center services.
When we decided to move from an insource model in Dubai to an outsourced model in Lebanon, we knew we had a big challenge ahead of us, but SmartSource were extremely professional in all aspects of the transition and guided us from being on-boarded as a new client to mobilizing and allocating resources, to finally to delivering great results on all our KPI’s and providing insights on how to improve even further.”
Nicolas Bruylants –CitrussTV (GHS) CEO
“SmartSource provided Touch with a professional telemarketing team that quickly familiarized itself and mastered Touch products/ services for targeted upselling.
The team was highly experienced, results driven with a customer-centric approach, which led to an excellent record of monthly sales calls and accomplishment of assigned duties.
We highly recommend the SmartSource experience to any company looking to expand its business and wants to tap into customer segments for value creation.”
Nadim Khater –Touch Chief Commercial Officer
“SmartSource is a professional outsourcing call center, which has provided our business with sales, after-sales, and omnichannel services, at stellar sales and quality levels of performance.
SmartSource management has been very professional, the collaboration between our management teams has been fluid and effective, and their process improvement suggestions have all been very beneficial to the growth and improvement of our business.
I am confident that for your outsourcing needs, SmartSource is the right choice for you.”
Lucas Zhao –Global Family Shopping (GHS) Contact Center Operations Manager