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13.Jul.2010

Call Center Design- LibanPost

SmartSource has completed an operational audit on the Customer Care entity of LibanPost. SmartSource also designed and delivered the blue print for LibanPost's upcoming Customer Care and Home Services contact center

27.Sep.2010

Migration Complete - Call Center Sites Consolidation

SmartSource has successfully completed the migration of 7 distinct vendor call center sites under a unique IPCC contact center migration

22.Mar.2010

Call Center License awarded in Lebanon

SmartSource was awarded a Call Center operating license in Lebanon by the Ministry of Telecommunications

15.Feb.2010

Workforce Management System deployment

SmartSource successfully deploys its customized Workforce Management system using Globitel's WFM solution in an operation that manages more than 700 employees

11.Feb.2010

Contact Center Build in Tunisia

SmartSource begins the construction of a 500 seat Contact Center in Tunisia for Tunisie Telecom

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