Strategic Planning Support
SmartSource clearly defines your customer care vision as well as strategic pillars such as outsourcing, self-service, and customer segmentation strategies. We focus on what fuels your organization long into the future. By establishing a clear strategy and the right roadmap for your contact center, we ensure the outcome is the same as your projected results. We help you set your vision, refine your Omni-channel service strategy in line with rapid advances in technology, and make informed decisions about your actual outsourcing needs that extend to Artificial Intelligence (AI), gamification, machine learning, Omni channel technology and Home Based Agent capabilities on larger and smaller scales.