Transform Your Business
Case Study
TV shopping channel
Preparing a small e-commerce company with new big investors for exponential growth
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problem
Their customer care organization couldn’t support the massive growth phase the company was going through.
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solution
We built a detailed roadmap for the customer care organization.
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result
Guaranteed customer experience and call center sales in-line with their aggressive growth plans.
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methodology
Building a detailed roadmap for customer care organization (with specific initiatives, implementation details, organizational structure, IT specifications, and workforce requirements), we closely followed the client’s business plan.