Telecom Operator
Renegotiating the costs of the outsourcing and contracting model
  • problem

    They were spending too much on outsourcing its business to two suppliers, especially since the suppliers were not consistently meeting the required service level and performance was not as good as in-house.

  • solution

    We audited contracts and the operations of outsourcing partners and also relaunched a request for proposals (RFP) with tighter conditions plus a bonus and penalties scheme.

  • result

    20% savings from the same suppliers coupled with a better management structure.

  • methodology

    Utilizing our vendor management techniques to audit vendor operations and include specific contract clauses, we determined the right price and the right management control.