To achieve lean, streamlined, and efficient processes, we monitor and take into account all service, productivity, quality, and financial levers. Whether you wish to set up a new Quality Assurance system or need to optimize your workforce management flow, SmartSource is your partner of choice. Process is the action that gives your strategy life. By focusing on process, an organization’s strategy, people, and technology are harmonized. We identify a suite of engagements, metrics, and reporting functions that influence and fulfill your objectives. Our expertise includes performance and analytics, process mapping, workforce management (WFM), call routing, and quality management.